Legal notice

1. Owner details

In compliance with Article 10 of Spanish Act 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following details of the owner of this website are made available to users:

2. Purpose

This legal notice governs access to, browsing of and use of the website mykeymadrid.com (the "website"), owned by Miguel Candelaria de la Llave, as well as the liabilities arising from such use.

The purpose of the website is to present MYKEY's concierge services, provide information on restaurants, nightlife venues, events and accommodation in Madrid, and enable users to get in touch to request bookings and experiences.

3. Conditions of access and use

Access to the website is free of charge and does not require prior registration. Browsing the website confers the status of user and implies full and unreserved acceptance of this legal notice in the version published at the time of access.

Users undertake to:

• Use the website diligently, correctly and lawfully, in accordance with applicable law, good faith and public order.
• Refrain from using the website for unlawful purposes, in a way that harms third-party rights, or that may damage, overload or impair its normal operation.
• Refrain from introducing or spreading viruses, malicious code or systems liable to cause damage to the owner's or third parties' systems.
• Provide truthful information when using contact forms and not impersonate third parties.

The website is intended for persons aged 18 or over. Certain services described (nightlife, consumption of alcoholic beverages) are restricted to adults under the regulations of the Community of Madrid.

4. Nature of the service

MYKEY is an independent concierge service. It is not the owner, operator or representative of the restaurants, clubs, hotels or event organisers mentioned on the website, unless expressly stated otherwise.

MYKEY's role consists of acting as an intermediary and managing booking and access requests with those venues. Accordingly:

• Final confirmation of any booking, table, entry or service depends on availability and on the decision of the relevant venue.
• Entry conditions, prices, opening hours, dress codes, minimum spend and cancellation policies are set by each venue and may change without notice.
• Information about venues published on the website (addresses, opening hours, ratings, descriptions) is indicative and editorial in nature, is compiled using the best available information and should be confirmed before attending.
• Ratings and rankings published reflect MYKEY's editorial opinion and do not constitute a certified assessment or a contractual recommendation.

The financial and service terms of each concierge engagement are agreed individually with the client before contracting, through the contact channels provided.

5. Intellectual and industrial property

All website content — text, photographs, video, graphics, icons, technology, software, graphic design, source code and navigation structure — belongs to Miguel Candelaria de la Llave or to third parties who have authorised its use, and is protected by Spanish and international intellectual and industrial property law.

The "MYKEY" trade mark and trade name and its logos belong to the website owner. Third-party trade marks, names and logos appearing on the website (names and logos of restaurants, clubs and hotels) belong to their respective owners and are used solely for identification and information purposes, without implying any affiliation, sponsorship or endorsement on their part.

Reproduction, distribution, public communication, transformation or any other form of exploitation of the content without the owner's express written authorisation is prohibited. To request permission or report a possible infringement, write to info@mykeymadrid.com.

6. Links

Outbound links

The website may contain links to third-party pages (venues, social networks, mapping services). The owner does not control those sites and accepts no liability for their content, privacy policies or practices. The inclusion of a link does not imply approval or association.

Inbound links

Placing a link to this website does not imply any relationship between the owner and the operator of the linking page, nor knowledge or acceptance of its content. Reproduction of this site in whole or in part within frames, or use of its content in a way that may mislead as to its origin, is not authorised.

7. Disclaimer of warranties and liability

The owner does not guarantee the uninterrupted availability and continuity of the website, nor the absence of errors in its content, although reasonable efforts will be made to prevent, correct or update them.

The owner shall not be liable for:

• Unavailability, interruptions or access errors affecting the website, or failures of the communications network.
• Damage arising from viruses or other harmful elements introduced by third parties.
• Unlawful or negligent use of the website by users, or use contrary to this legal notice.
• Decisions taken by venues regarding admission, availability or entry conditions.

Nothing in this legal notice excludes or limits the owner's liability where applicable law does not permit it, in particular towards consumers.

8. Data protection and cookies

The processing of users' personal data is governed by our Privacy policy. The use of cookies and similar technologies is detailed in our Cookie policy, where you can change your preferences at any time.

9. Changes

The owner reserves the right to modify the presentation, configuration and content of the website, as well as this legal notice, at any time and without prior notice, in order to reflect legal, technical or service changes. Users are advised to review it periodically.

10. Applicable law and jurisdiction

The relationship between the owner and the user is governed by Spanish law. Any dispute arising from access to or use of the website shall be submitted to the courts having jurisdiction under applicable law.

Where the user is a consumer, the courts of their place of residence shall have jurisdiction, and they may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.